Below is some helpful information for shoppers to know about shopping at Food City.
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out, they should tap Check Out in the app, let the cashier know the order is tax-exempt, and present the barcode to be scanned.
Can shoppers use self-checkout at Food City?
Yes, shoppers can use any lane to check out.
What items are prohibited?
Shoppers cannot deliver alcohol,* tobacco, prescription/behind-the-counter medication, or gift cards from Food City. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers in certain metros can deliver alcohol from select locations. Click here to learn more about getting certified in your metro.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
*Note: Alcohol is only available for delivery in select metros. Click here to see where Shipt Alcohol Delivery is available.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Food City has the right to accept or refuse returns for any items.
To complete a return for a Food City order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
Alcohol Returns
Follow the steps above to return alcohol items if the member is unresponsive, intoxicated, or unable to produce a valid ID.
What should shoppers do if a member has an issue with their order from Food City?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!